Kirban's Terrible Logistics

[VaderGN]

These treads that get of control or blow up, I think sometimes they add a little zing to these forums and the humdrum of everyday life.


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[horndog]

So now we are editing posts..... hmmmm. This guy really wants help from the vendor.

Oh and OP, its probably better you sell the car. At least the car may go to someone who as a bit more of an understanding nature and is not in a goddam rush for parts.

What is your damn rush to begin with?!

ALWAYS and I mean ALWAYS, when you order from whatever website, you usually have to wait an extra day on top of the shipping due to processing the order. YOU AREN'T THE ONLY ONE ORDERING FROM THEM.
HE'S NOT A HUGE BUSINESS LIKE FERRARI OR BUICK MOTOR DIVISION OR SUMMITRACING.COM. Get that through your head. Almost every member here orders there for some odds and ends.

Excuse Dennis that you weren't put on a pedestal with communication. Next time, if you need an item quicker, TELL THEM.

As a future piece of information, be a little more patient and expect one day for processing and then add the shipping time. Cheers.

As far as your advice, keep it to yourself and personal attacks are uncalled for.
Please also educate yourself on the WHOLE post, as where does it say I was in a rush?

I really don't care if Dennis comes out and defends himself or not, this has become a voice my concerns about the challenges I have had to personal attacks on me.

So the next time you buy something or want something and you do not get a RESPONSE in a timely fashion, why don't you think about what you just posted.

 

[TURBOPOWERED68]

[quote="horndog][/quote]

If you haven't figured it out yet the lynch mob assembles very quickly here and they are relentless.

 

[TeeTopZ]

I am new here also. I have also ordered from kirbans and had no troubles. I am not really sure where there was a lack of communication. You ordered the parts over the phone on Wednesday, were emailed a tracking number on Thursday, and received the parts on Tuesday. Correct? Where was there any lack of communication? Did you expect them to call/email you daily to let you know exactly where your package was? I really don't see any problem here. Hell, they gave you a credit for your first order taking an "extra day"!
I think you are way overreacting and need to just order elsewhere if their service is not up to your high standards.

 

[Pronto]

I tried to be unbiassed but I think I’ve read enough to understand what is going on.

And now, a preview of the Pete/Horndog conversation.

Pete - “hello this is Pete from Kirbans, how can I help you?"
Horndog - “I have a problem with your companies communication skills."
Pete. - “what seems to be the problem?"
Horndog - “I received my part one day later than I could possibly have received it and no one cared to contact me about the delay"
Pete - “I am truly sorry for your inconvenience. If you ever need anything else contact me directly and I will get it out a day sooner"
Horndog - “I own a Ferrari”
Pete - “Very nice. Congratulations"

D

Horndog- "I'm a douchbag"
Pete- "Yes, we know. Is there anything else you would like to reveal?"
Horndog- "I'm a douchbag"
Pete- "I'm send out a de-douchebagging tool overnight express. Will that satisfy you?
Horndog- "No, I'm a douchebag."

 

[Buhog]

I can appreciate horndogs complaint. Stating his contact and blowing some steam. I have bought from kirbans many times and shall again. I have had delays but I think the overall service has been excellent. My opinion ( ok let the bashing begin) is they are a great small company, a good big company and need help to be a large company.


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[TURBOPOWERED68]

Horndog- "I'm a douchbag"
Pete- "Yes, we know. Is there anything else you would like to reveal?"
Horndog- "I'm a douchbag"
Pete- "I'm send out a de-douchebagging tool overnight express. Will that satisfy you?
Horndog- "No, I'm a douchebag."

LMAO

 

[Phoff]

Dennis is 66 years old and they arnt making anymore Turbo Buicks so we really are not going to get any bigger. And parts are getting harder to get everyday.

I will be talking to Horndog shortly so lets be nice to him. I do appreciate all the nice feedback/emails/texts. We do screw up a couple times a week on our end of things.

Pete

 

[Squid4life]

Its crybaby BS threads like this that probably make vendors ask "why the F do I still do this?"

Holy shit, get over it already. Don't order from them anymore. Done. Sell your car because one vendor was a day late in your opinion. The world may end now.

Jeez, I sound like Charlie now!

 

[VaderGN]

I will try to put this as tame as I can.

For almost all of us TR and GN owners nationwide Kirban is the virgin breaker for most of us.


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[trixdout]

As far as your advice, keep it to yourself and personal attacks are uncalled for.
Please also educate yourself on the WHOLE post, as where does it say I was in a rush?

I really don't care if Dennis comes out and defends himself or not, this has become a voice my concerns about the challenges I have had to personal attacks on me.

So the next time you buy something or want something and you do not get a RESPONSE in a timely fashion, why don't you think about what you just posted.

Explain why you edited your post....... Still haven't done so. Not so smart about that are you. You have a ferrari, oooooooooooh. That explains it all. Just like any porsche owners. Can't see past their goddam nose.

 

[horndog]

Explain why you edited your post....... Still haven't done so. Not so smart about that are you. You have a ferrari, oooooooooooh. That explains it all. Just like any porsche owners. Can't see past their goddam nose.

See personal attacks.
Who says I own a Ferrari??
This is a prime example of selective reading.
Go back under the rock you came from.


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[Buhog]

A great small company does what Pete is doing now, replying in a professional manner. Thanks Pete.
As I said earlier horndog , you stating your contact is what makes these sites entertaining and informative. Thanks for speaking up.


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[horndog]

A great small company does what Pete is doing now, replying in a professional manner. Thanks Pete.
As I said earlier horndog , you stating your contact is what makes these sites entertaining and informative. Thanks for speaking up.


Posted from the TurboBuick.Com mobile app

The sarcasm is beeming, but if you are sincere thank you?

 

[Buhog]

I am .


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[horndog]

All-

This has gone from what I thought was an informative post on a possible challenge that I already brought to the vendor, and they did not respond to my emails, to what seems to be becoming personal attacks on me. All i thought I was doing was providing a bit of feedback, but instead it turned into a cluster. I did not ever attack Kirban's character as vendor in the community.

This has completely gone awry and its outcome was not what was expected in a negative way.
I have taken the minor issue up with Pete and Kirban's and will deal with them directly.

I apologize for this taking a life on its own, but I will not apologize for making the community aware of a possible issue with the logistics. But I only hope Kirban's makes internal adjustments to their methodologies of communications with their retail customers.

I do appreciate on how you all ganged up on me to protect a "family" member, hopefully the tides turn and I am someday a reciever of such close-knit community. That is one of the major reasons why I picked a TR.

 

[Boostdeznuts]

Horndog- "I'm a douchbag"
Pete- "Yes, we know. Is there anything else you would like to reveal?"
Horndog- "I'm a douchbag"
Pete- "I'm send out a de-douchebagging tool overnight express. Will that satisfy you?
Horndog- "No, I'm a douchebag."

Pronto you got me rolling on the floor

 

[horndog]

Horndog- "I'm a douchbag"
Pete- "Yes, we know. Is there anything else you would like to reveal?"
Horndog- "I'm a douchbag"
Pete- "I'm send out a de-douchebagging tool overnight express. Will that satisfy you?
Horndog- "No, I'm a douchebag."

You know if it wasn't me, this is pretty funny..

 

[EVIL]

All-

This has gone from what I thought was an informative post on a possible challenge that I already brought to the vendor, and they did not respond to my emails, to what seems to be becoming personal attacks on me. All i thought I was doing was providing a bit of feedback, but instead it turned into a cluster. I did not ever attack Kirban's character as vendor in the community.

This has completely gone awry and its outcome was not what was expected in a negative way.
I have taken the minor issue up with Pete and Kirban's and will deal with them directly.

I apologize for this taking a life on its own, but I will not apologize for making the community aware of a possible issue with the logistics. But I only hope Kirban's makes internal adjustments to their methodologies of communications with their retail customers.

I do appreciate on how you all ganged up on me to protect a "family" member, hopefully the tides turn and I am someday a reciever of such close-knit community. That is one of the major reasons why I picked a TR.

I don’t like when people gang up on members for no reason and I have voiced my concerns in the past.

You however are complaining about not having any communication on an item that was in you hands 6 days after placing your order.

If you ordered it on a Monday you’d probably have it in 4 days.

I usually wait a week before contacting a vendor if my item hasn’t been received.

You don’t think you are over reacting? Not one bit? really?

If it had been a month you would not have gotten the back lash you have.

once again. 6 days is a reasonable time. Think about it man!

D

 

[horndog]

I don’t like when people gang up on members for no reason and I have voiced my concerns in the past.

You however are complaining about not having any communication on an item that was in you hands 6 days after placing your oder.

If you ordered it on a Monday you’d probably have it in 4 days.

I usually wait a week before contacting a vendor if my item hasn’t been received.

You don’t think you are over reacting? Not one bit? really?

If it had been a month you would not have gotten the back lash you have.

once again. 6 days is a reasonable time. Think about it man!

D

I did. And I am done. I spoke my peace and if you don't like it you don't have to respond.


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