It's called...... up to my eyeballs and I'm only 1 guy, trying to do the job of many. I am a small shop overwhelmed with phone calls all day and nite if I stay there. I also receive more email than I can answer, but I try. That is one of the reasons I usually tell potential customers to call me, I am not very good with email, but again I try. I remember your email, just did not get a chance to respond, believe me I wanted to. I believe, if you saw my post on the topic, I also said "to call if interested", could be wrong, but that is what I usually suggest. I just found your email in my "old mail" file, which means I read it and while reading it, I probably got a phone call and closed AOL, which would automatically put it in the "old" mail file. My job load has also doubled the last 4 weeks with loss of my office manager, due to her robbing me blind......
All I can say is I am sorry, I still have heads on the shelf, feel free to call anytime if you'd like, if not, good luck.
If anyone else has a complaint about my email response, I am sorry, it's nothing personal, I'll catch up someday. I have about 150 email that need responses, I'm tryin.... I do prefer phone calls though, as most phone calls are answered between the hours of 8am and 6pm, but then with 4 phone lines, I still don't get to all of them, so don't be afraid to call back. The other reason I prefer phone calls is I like to talk to my customers and make sure we know the combo and that everything ordered will work.