GN 1 heads
Just an update on my replacement heads from Champion. As my last post stated, I had cracked the non-beefed heads twice and the second time that they were sent to Champion ( going on 8 weeks) they were determined to be defective and a replacement would be sent. I have excelerated the calls to Champion during the last 3 weeks and all promises of return calls have not been kept. During one late afternoon call I did reach Tom (approx. 3 weeks ago ) and found out by his response that he has caller ID.Over the past week I have called and was greeted by their message machine and each time, I stated that I wanted to know the status of my replacement heads. To date I have recieved no return calls or correspondence! Since I am in sales,all of these calls have been made on the road using my cell phone which is now adding up to more money. If you include the $1000 porting and 3 day UPS shiping (twice) to the cell phone calls, I am approching the orginal price of the heads. These latest generation of heads could be the best thing since sliced bread, but if this is the type of service that we are faced with, this must be considered into the buying decision.
Jeff Rand
Just an update on my replacement heads from Champion. As my last post stated, I had cracked the non-beefed heads twice and the second time that they were sent to Champion ( going on 8 weeks) they were determined to be defective and a replacement would be sent. I have excelerated the calls to Champion during the last 3 weeks and all promises of return calls have not been kept. During one late afternoon call I did reach Tom (approx. 3 weeks ago ) and found out by his response that he has caller ID.Over the past week I have called and was greeted by their message machine and each time, I stated that I wanted to know the status of my replacement heads. To date I have recieved no return calls or correspondence! Since I am in sales,all of these calls have been made on the road using my cell phone which is now adding up to more money. If you include the $1000 porting and 3 day UPS shiping (twice) to the cell phone calls, I am approching the orginal price of the heads. These latest generation of heads could be the best thing since sliced bread, but if this is the type of service that we are faced with, this must be considered into the buying decision.
Jeff Rand