One day a few years ago, I was confused on which way a head gasket was to go on the block. It was late in my time zone and around 5 in CAL. I have never spoke with nor bought any service/goods from Lou. I called him out the blue and he paused from what he was doing and walked me thought the entire head replacement procedure. He even gave me bits of information (which sealant to use on the threads). WOW! A professional willing to take 5 minutes with a Buick stranger that was clearly not going to spend $. Thank you Lou for that. I wish you well.