ski_dwn_it
Member
- Joined
- May 3, 2005
well some of you were following the saga of my "fuel-slingin" DFI unit that hydrolocked my motor SEVERAL times. The unit was sent back in and repaired by DFI free of charge and in quick fashion. Very pleased at how quick they took care of the problem.
Unfortunately within a week of getting it back, the unit did it again. Called them and they said it definately is something in the box...nothing could cause this in the box, and something else must have been screwed up that they were unable to detect. I REPEATEDLY asked both with them and here if something in the car could have been causing the problems. They repeatedly said nothing in the car could cause this problem. I told them I was fearful of the car and my personal well-being (gas pouring of the header pipes in the garage last time and all it would have taken was a spark in the wrong place and I, the car and the garage/house would be up in flames!) Told them I wanted a completely NEW board installed in the unit. No more trying to repair it, too much riding on this thing working and the problem has potentially become a safety issue.
Again I have to say they were very professional about the situation. Got on the job fairly quick and called me back today to tell me the management agreed to replace the board and upgrade it to Version 5.X.
Great I thought until they mentioend the charge for the upgrade. Said it was impossible to avoid it.
Not so sure about impossible....after a little argueing on the phone with someone that couldn't really make the call themself - I agreed to pay. They did knock it down to 130 dollar - and being that I was getting the upgrade to the newest version of the software/firmware, I figured it was OK. Not to mention this would get me a new board and get me past this rut I have been stuck in with this ECM since back in mid MAY.
Frankly just want to race my car. Got twins on the way and this might be the last summer/fall I have to race very much. So in the end, the unit is getting upgraded. All in all, the rut has cost me about 90 dollars x 3 times in oil replacement from it flooding; 50% of the racing season; and ~100 dollars in shipping.
Happy - yeah that it soon will be over
Overjoyed as I was with the first way they handled the problem - maybe just luke warm.
However - I have a realistic outlook on this performance stuff, it cost you money no matter how you slice it. Had I been racing all these months - I surely would have broken several things in the rear and probably spent some other money on race gas, hauling the car, food, entry fees. Probably came out ahead actually with the problem money wise.
So there you have it........thanks you all for the help and figured some of you deserve a follow-up to the situation.
PS: Anyone know anything about version 5, looks like I get to start from scratch again.
Unfortunately within a week of getting it back, the unit did it again. Called them and they said it definately is something in the box...nothing could cause this in the box, and something else must have been screwed up that they were unable to detect. I REPEATEDLY asked both with them and here if something in the car could have been causing the problems. They repeatedly said nothing in the car could cause this problem. I told them I was fearful of the car and my personal well-being (gas pouring of the header pipes in the garage last time and all it would have taken was a spark in the wrong place and I, the car and the garage/house would be up in flames!) Told them I wanted a completely NEW board installed in the unit. No more trying to repair it, too much riding on this thing working and the problem has potentially become a safety issue.
Again I have to say they were very professional about the situation. Got on the job fairly quick and called me back today to tell me the management agreed to replace the board and upgrade it to Version 5.X.
Great I thought until they mentioend the charge for the upgrade. Said it was impossible to avoid it.
Not so sure about impossible....after a little argueing on the phone with someone that couldn't really make the call themself - I agreed to pay. They did knock it down to 130 dollar - and being that I was getting the upgrade to the newest version of the software/firmware, I figured it was OK. Not to mention this would get me a new board and get me past this rut I have been stuck in with this ECM since back in mid MAY. Frankly just want to race my car. Got twins on the way and this might be the last summer/fall I have to race very much. So in the end, the unit is getting upgraded. All in all, the rut has cost me about 90 dollars x 3 times in oil replacement from it flooding; 50% of the racing season; and ~100 dollars in shipping.
Happy - yeah that it soon will be over
Overjoyed as I was with the first way they handled the problem - maybe just luke warm.
However - I have a realistic outlook on this performance stuff, it cost you money no matter how you slice it. Had I been racing all these months - I surely would have broken several things in the rear and probably spent some other money on race gas, hauling the car, food, entry fees. Probably came out ahead actually with the problem money wise.
So there you have it........thanks you all for the help and figured some of you deserve a follow-up to the situation.
PS: Anyone know anything about version 5, looks like I get to start from scratch again.
