You guys wouldn't believe....... what my eyes have seen! I'm actually standing in the place we have all come to know and love as PTS Xtreme.... and all I can friggin say is WOW! and for those of you who may have heard Bruce say "I'm swamped right now"..... if that isn't the GROSS understatement of the year. He is literally being run into the ground trying to keep up with the load. While I know I'm no where near the caliber of Bruce and would never pretend to be, I have been around a little, and let me tell you I'm impressed. Not just in the quality and "pride" that goes into each and every part he makes and the work that he does, but also in the fact that he, aside from the awesome backround help he has, he does it all, and as he says "he is a one man show" and believe me he is and he himself is PTS! So if you call there for parts or tech, feel free to ask for me and I will help you, just understand I'm try'in to help lighten his load right now for him. Not that anything is gonna change there, but if you could only see how MANY!!! times a day he is pulled away by the phone while standing at the lathe or with torque wrench in hand you would be absoulutely amazed. If I do answer I will help you out, and will be in direct comunication with Bruce so rest assured if I am not able to directly answer your question I will get it done for you, if not at that exact moment it will be at the first available oppratunity. I can either relay for him, put you on hold and get him or get the answer from him you need to know. This is an attemt to keep giving you, the customer, the same superior, quality service and support you have come to know and expect from PTS while still allowing Bruce time to get his quality products done and out to each and every customer in the utmost timely fashion. You must understand the time and pressure Bruce is under. Anything I, or we, can do to help will ultimately benefit all of us.
So I guess the point of this thread is if you see or hear me (Mark) in/around PTS tech or parts you'll understand why......... 'Cuz there is a NEW employee at PTS!!!! ME!
So I guess the point of this thread is if you see or hear me (Mark) in/around PTS tech or parts you'll understand why......... 'Cuz there is a NEW employee at PTS!!!! ME!