Hi All
I emailed Jay and Scotter today about my concerns I had about Craig leaving and their not great custmer service that you get when you call them.
In his response he responded with this Press release.
To all FAST Customers and Friends:
My name is Scooter Brothers, and I am ultimately responsible for the success or failure of FAST. I have been involved there for just about three years, and now it’s time that I set some goals and begin to move that company forward. FAST is a different kind of company and product for me, and it has taken some time to understand what it is and where it needs to go. As is usually the case, it’s more about people than about product. They’ve always had a good product and a good team of people, now it’s time for both to become great.
I want to take a minute to address some issues concerning the team I am building at FAST. As is the case with a football or basketball team, the hearts of the players and the chemistry among them is the most important part. Sometimes a really good player must be traded because he either didn’t share the vision or couldn’t play with the rest of the team. Absolutely no reflection on that player, hopefully he will become a superstar on another team, but he simply wasn’t best for the good of his old team. Herein is the case with Craig Smith. The decision to trade Craig was my decision, and no reflection on anything or anyone personal. Craig is a bright and personable person. He’s very knowledgeable on the FAST system, and his knowledge will be sorely missed and everyone connected with FAST wishes Craig the best. Now it’s on to the future.
Just as I have done everywhere I have been involved, I am building a team of experts at FAST. Three years ago, there were a total of four people at FAST. Lance Ward, the chief designer, Craig Smith, applications technician, George Zaske, technician, and one sales guy at TCI in Mississippi. After some time working with this group I decided to begin to structure the “new” FAST team. Currently the team consists of Lance, George, two salesmen at TCI, Jay Rohrback as Product Manager, Todd Rezac as applications engineer, Ron Turnpaugh as application engineer, Kevin Carnell and heath Augustine as repair and configuration specialists, and Patrick Plexico in procurement. That’s ten people on the “new” FAST team. I’m a customer service fanatic, and I intend to do whatever is necessary to streamline that process. As I add team members, the goal of ultimate technology and customer service will not be sacrificed. Right now we are rebuilding the team, but trust me, FAST will come out the other side stronger and more able to respond to the needs of its customer.
As to the future, Craig’s a smart guy and I’m sure he will be OK. We all wish him the best. FAST is the best and strongest team in the market, and as we add first round picks we will continue to lead in every part of service and technology. That’s my promise to you, and I trust that you will help me see it through. Thanks for your support over the years and in the future.
Scooter Brothers
11 May, 2004
I emailed Jay and Scotter today about my concerns I had about Craig leaving and their not great custmer service that you get when you call them.
In his response he responded with this Press release.
To all FAST Customers and Friends:
My name is Scooter Brothers, and I am ultimately responsible for the success or failure of FAST. I have been involved there for just about three years, and now it’s time that I set some goals and begin to move that company forward. FAST is a different kind of company and product for me, and it has taken some time to understand what it is and where it needs to go. As is usually the case, it’s more about people than about product. They’ve always had a good product and a good team of people, now it’s time for both to become great.
I want to take a minute to address some issues concerning the team I am building at FAST. As is the case with a football or basketball team, the hearts of the players and the chemistry among them is the most important part. Sometimes a really good player must be traded because he either didn’t share the vision or couldn’t play with the rest of the team. Absolutely no reflection on that player, hopefully he will become a superstar on another team, but he simply wasn’t best for the good of his old team. Herein is the case with Craig Smith. The decision to trade Craig was my decision, and no reflection on anything or anyone personal. Craig is a bright and personable person. He’s very knowledgeable on the FAST system, and his knowledge will be sorely missed and everyone connected with FAST wishes Craig the best. Now it’s on to the future.
Just as I have done everywhere I have been involved, I am building a team of experts at FAST. Three years ago, there were a total of four people at FAST. Lance Ward, the chief designer, Craig Smith, applications technician, George Zaske, technician, and one sales guy at TCI in Mississippi. After some time working with this group I decided to begin to structure the “new” FAST team. Currently the team consists of Lance, George, two salesmen at TCI, Jay Rohrback as Product Manager, Todd Rezac as applications engineer, Ron Turnpaugh as application engineer, Kevin Carnell and heath Augustine as repair and configuration specialists, and Patrick Plexico in procurement. That’s ten people on the “new” FAST team. I’m a customer service fanatic, and I intend to do whatever is necessary to streamline that process. As I add team members, the goal of ultimate technology and customer service will not be sacrificed. Right now we are rebuilding the team, but trust me, FAST will come out the other side stronger and more able to respond to the needs of its customer.
As to the future, Craig’s a smart guy and I’m sure he will be OK. We all wish him the best. FAST is the best and strongest team in the market, and as we add first round picks we will continue to lead in every part of service and technology. That’s my promise to you, and I trust that you will help me see it through. Thanks for your support over the years and in the future.
Scooter Brothers
11 May, 2004
