- Joined
- Aug 24, 2003
Like I said I've been in retail management for years. Pep Boys being one of the stores I worked for. BJ's hires they same $5 dollar an hour kids as Pep Boys. This issue cuts into the store and the managers bonus money. They are going to fight you over this all the way and everyone is going to point the finger around. I would think by the time your done (if this was 4 rims and tires destroyed) I would think the damage is somewhere in the 1400 range at least.
The killer is going to be somewhere in that service area there is a sign with tiny print that says they are not liable for custom rims. Even tho we all know they are stock rims they are going to pull that card out I'm sure somewhere along the line. Big business is never in their right mind because they don't care. They will just sit around and let you hound them till they know you will go away. And in time like everyone else you most likely will give up or need to spend so much money on lawyers it won't be worth the fight. They will burn you in the end and you will flame the place up locally and on line and you'll get the same response as guys posted here.... "you shouldn't have went there in the first place" Yea it sucks but it's the sad truth and the way they run things in the big business world.
One thing you can do to feel them out. Find out that managers schedule. And show up. Be there and talk to them about the issue. Bring your pictures along with all paper work. Don't be a dick at first and see if they will even attempt to help you out with this. When I was the store manager at Pep Boys as long as the people were nice to me and didn't get all up in my face yelling and screaming no matter what the issue I would most times lean toward them and give them a refund or pay for the damage done. If you get aggressive to fast they are going to push you away. If you get pushed away you'll be in corporate red tape forever. Try to win the manager over and at least you'll get a feel.
I still think they are going to pull the "sorry those are custom or special rims can't help you go read our tiny print sign over there" card but I hope it works out for you in the end. Pep Boys had a HUGE sign when you walked in the service trying to protect them from incidents just like this! And it worked many times for them.
My deal as a manager there was if you were calm with me and had all your paper work in order and I knew the tech who did your install was an idiot I would refund and make the customer happy not worrying about my bonus. Then I would use the incident to fire the dolt anyway. Good luck hope it works out!
The killer is going to be somewhere in that service area there is a sign with tiny print that says they are not liable for custom rims. Even tho we all know they are stock rims they are going to pull that card out I'm sure somewhere along the line. Big business is never in their right mind because they don't care. They will just sit around and let you hound them till they know you will go away. And in time like everyone else you most likely will give up or need to spend so much money on lawyers it won't be worth the fight. They will burn you in the end and you will flame the place up locally and on line and you'll get the same response as guys posted here.... "you shouldn't have went there in the first place" Yea it sucks but it's the sad truth and the way they run things in the big business world.
One thing you can do to feel them out. Find out that managers schedule. And show up. Be there and talk to them about the issue. Bring your pictures along with all paper work. Don't be a dick at first and see if they will even attempt to help you out with this. When I was the store manager at Pep Boys as long as the people were nice to me and didn't get all up in my face yelling and screaming no matter what the issue I would most times lean toward them and give them a refund or pay for the damage done. If you get aggressive to fast they are going to push you away. If you get pushed away you'll be in corporate red tape forever. Try to win the manager over and at least you'll get a feel.
I still think they are going to pull the "sorry those are custom or special rims can't help you go read our tiny print sign over there" card but I hope it works out for you in the end. Pep Boys had a HUGE sign when you walked in the service trying to protect them from incidents just like this! And it worked many times for them.
My deal as a manager there was if you were calm with me and had all your paper work in order and I knew the tech who did your install was an idiot I would refund and make the customer happy not worrying about my bonus. Then I would use the incident to fire the dolt anyway. Good luck hope it works out!
:biggrin: and them complain its gone?
