Hello to all.Rockauto.com refused to accept $50. Worth of bearings that would not fit.I am over there 30 day return time frame.I would call that pretty poor customer service. I suggest to everyone not to buy from them.Went to advance auto parts & got what I needed.Tom
Rockauto Do Not Buy!!!!!!!!!!!
- Thread starter dognut
- Start date
williamsGN
'Horse sneeze' addict
- Joined
- Sep 20, 2007
OVER 30 days, as you said.
I have had no problems and super fast shipping as most have.
BTW, this shouldn't be in TECH
I have had no problems and super fast shipping as most have.
BTW, this shouldn't be in TECH
Royal-T-Ltd
Well-Known Member
- Joined
- Jul 12, 2003
agreed
Have had numerous good experiences and 30 day return policy seems to be adequate.... don't know if you will be getting to much sympathy with this one.... its the buyers responsibility to check into these things...ESPECIALLY on internet orders
Have had numerous good experiences and 30 day return policy seems to be adequate.... don't know if you will be getting to much sympathy with this one.... its the buyers responsibility to check into these things...ESPECIALLY on internet orders
pmoore4321
Member
- Joined
- Jan 10, 2010
I have more Rockauto magnets around here than the law should allow. I've never had them screw-up one order.
TR Custom Parts
Mark Hueffman - Owner
- Joined
- May 25, 2001
Long time customer of theirs. Had a couple mix-ups with them but everything was straightened out right away. 30 days should be more than enough time to determine if you got the right parts or not. Sorry.
Could not have been said any better...
Order from them weekly and never once had an issue. There's no other place that I know of that can match their selection or prices.
As a side note, I knew within the first four words of your post that you were a moron. People might actually listen to what you have to say if you didn't come off as so uneducated and ignorant.
As a side note, I knew within the first four words of your post that you were a moron. People might actually listen to what you have to say if you didn't come off as so uneducated and ignorant.
turbo nasty
Turbo Dojo / MNTR
- Joined
- Jul 19, 2001
Just about choked on my drink laughing...LOL
Yep, couldn't agree more!!!!!
Don't mean to hijack, but I purchased a set of air bags from an Amazon retailer last October. One developed a hole in it last week when I was airing it up (maybe the hole caused it to lose air in the first place). Called Airlift Monday, received a new one for free on Wednesday, along with a Fedex return shipping label. They want to see the old airbag. Now that's good customer service! How far past the 30 day return time are we talking?
Phoneguy
Cometic HG stress tester
- Joined
- Aug 27, 2002
Another +1 here. Sorry but I see this as your fault not theirs.
Mike Licht
I was here first
- Joined
- May 23, 2001
Big difference here in retunning something to the manufacturer for a warranty type claim vs returning them to the Amazon vendor for a refund. I have had customers on this board get mad at me cause I would not take things back they bought over a year before becuase they changed mind, it was worng, my build changed, nice to see some guys understanding there is a time limit to do certain things
Mike
xrunner123
Member
- Joined
- Oct 2, 2002
+1 for RockAuto and +1 for Amazon too.
Ditto and +1 for mike and full throttle
One would think that before ordering something as critical as bearings, that the measurements would have been triple checked before sourcing.
TURBOPOWERED68
David
- Joined
- Jan 31, 2006
i am terrible for checking and returning things
project - buy and store, buy and store, buy and store
now that i have everything 6 months later i'll check what i have.
My fault i guess????
IF he asked for XYZ part # or correct OE application not his fault he got the wrong part 30 days or not.
time doesn't erase some ones mistake of sending the wrong part. the screw-up started at the sellers end and thats where it should end.
NOW if he ordered the wrong item and the seller ships the item ordered - 30 days seems fair to me, his mistake not the sellers.
Lets say Customer pays for return shipping, What does a return cost a big company to process??
I can't survive with out repeat customers, i give away so much $$$ in change orders that i could of built 3 cars with- but at the same time i might have lost more customers too.
dam time to open that box of parts i got from Ebay 2 weeks ago.:redface:
Some sellers will hose you 5 minutes after money exchanges and you know it.
project - buy and store, buy and store, buy and store
now that i have everything 6 months later i'll check what i have.
My fault i guess????
IF he asked for XYZ part # or correct OE application not his fault he got the wrong part 30 days or not.
time doesn't erase some ones mistake of sending the wrong part. the screw-up started at the sellers end and thats where it should end.
NOW if he ordered the wrong item and the seller ships the item ordered - 30 days seems fair to me, his mistake not the sellers.
Lets say Customer pays for return shipping, What does a return cost a big company to process??
I can't survive with out repeat customers, i give away so much $$$ in change orders that i could of built 3 cars with- but at the same time i might have lost more customers too.
dam time to open that box of parts i got from Ebay 2 weeks ago.:redface:
Some sellers will hose you 5 minutes after money exchanges and you know it.
turbo39151
anycoloraslongasitsblack
- Joined
- Nov 7, 2002
No problems here with rockauto ever. 
OK guys you're not getting the message.The parts did not fit.Even thought I was outside of there 30 window to keep a good customer ( I must have spent a couple of thousand in parts for one car) they could have said send them back. I would have even accepted store credit. Now I will shop elsewhere. There are 2 other web based parts houses that are right there with rock.
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