psycho6cyl
Ponies Are For Lil Girls
- Joined
- Feb 11, 2005
Come to find out I need a new turbo. I decide to rebuild my stock one. Call Chooper up and he tells me to send it no problem. Tells me turn around time is one day. "Just put a piece of paper with your name the tpye turbo and a number you can be reached." I send it out asap, takes 1 week 5 (days) to get there. I call to ask if he recieved it and when he'll look at it. ( its wed now)"i did recieve it just havent gotten to it yet but it should be by thurs if not definitely fri" It memorial day weekend and I wait. I decide to call him a week after he was susposed to look at it. "ohhh yea i got ill send it Monday" Fine he forgot or got busy no problem. A week later it shows up. I haven had much luck with the car so i decide to check it out. For starters one of the bolt holes where the actuator oes was stripped. No biggie ill just but a bigger bot or heil coil it. Low and behold i check the impellar and it has mass amounts of play. It does hit the housing sometimes. I call Chopper the next day and he makes it seem like im crazy or dont know what im talking about. I wait for UPS to pick it up (hes paying through their account) and again I wait about 4 days. I call him up and he says it takes awhile for ups pic up to go through. I cal after about a week and they sort it out. "problem w ups" they say.. (yeah right) They finally pick it up takes another r week to get there and he does agree it was a bum Turbo. ( i couldnt wait any longer on poor business tactics and miscommunication so i called Jack and he set me right) He has to send a core back to me and i have to pay that shipping on top of all this stress and bad business. Limit you dropped the ball and I probaly wnt do businees again with you. I know many people have used you guys in our community but when my car has to sit for 4-6 weeks because of mismangement or a quality cntrol issue is when i get pissed and you havent done anything to compensate for your scrw up. Good luck to all who deal w them.
