Crank Shaft Specialist - Memphis TN
If anyone is remotely thinking about using this company...DON'T! Stay as FAR away from Floyd Doug Rowe and Crank Shaft Specialist as possible. This guy and his company are nothing but CROOKS. This all started February 13, 2007.
Here's the semi-short version - I cracked a 3.59 BMS crank in my street motor. I called Crank Shaft Specialist (Crankshaft Specialist) and he stated that he had one (in stock) and would have a 2nd one the following day. I ended up ordering BOTH cranks and paid for them to be shipped NEXT DAY because my stuff was at the machine shop. After not receiving the cranks, I called to inquire. After days of lies, etc., I cancelled one of the cranks but the send the other. He stated that he'd send the check out today and that the parts were already 'in the mail'. Fast-forward a month, I finally got one (1) crank and wouldn't you know it? Not only is it the wrong stroke (3.625), it's a POS crank! I wouldn't have put that thing in a 109 block as a daily driver at stock boost. So, there I stood, 30 days of dealing with this crap and still no crank. After calling Doug Rowe I finally convinced him that I didn't get a 3.59 crank and the one that I have ain't worth the postage for me to send it back. I requested a FULL refund and to send a pickup slip for this one. UPS came and picked up the bad crank and to this day, I do not have my refund(s) on either of the cranks.
I've reported this business to the Midsouth BBB (3/27/07) Better Business Bureau and reported the business. On 4/13/07 the BBB Closed the Case as UNANSWERED. In case you don't know, the BBB has NO BITE and cannot get your money back for you. Basically all they do is contact them and eventually they put their name on their site as a warning to consumers if UNANSWERED. On to the next level...the Tennessee Department of Consumer Affairs. That case was opened on 4/13/07, the same day that I received notice from the BBB. Short version to this is, they (Consumer Affairs) also can't do anything to force a business to do the right thing. That case was closed on 5/30/07 and they were put on their 'Buyer Beware List' http://tennessee.gov/consumer/documents/BuyerBeware_001.pdf. Until this happened to me, I had no idea there was such a list for each state and that the BBB or Consumer Affairs can't do no more than you can do by calling.
My next step is court. My lawyer (in Tennessee) contacted his Registered Agent and Doug Rowe told his lawyer that he'd refund the money by a certain date and didn't do it! Man, if you'd lie to your own lawyer WTF do you think he'll do to me or you? Learn from my mistake, do NOT deal with this company. At this point, I'm out of the original cost of the cranks, plus lawyer fees and my time. It's about the principle and not the money and he's going to be sued. As much as parts cost for this Buick or any racing hobby, to have someone to outright steal your money is enough to make you snap. I've tried to do everything 'by the book' and even though I have all of the receipts and documentation, and he ADMITS to owing the money to me...I still cannot get it back without going to court. What a waste of my time.
Bobby Mason
jrrmason@verizon.net
PS - I ended up getting a good crank from Mike Boher...thanks Mike.
If anyone is remotely thinking about using this company...DON'T! Stay as FAR away from Floyd Doug Rowe and Crank Shaft Specialist as possible. This guy and his company are nothing but CROOKS. This all started February 13, 2007.
Here's the semi-short version - I cracked a 3.59 BMS crank in my street motor. I called Crank Shaft Specialist (Crankshaft Specialist) and he stated that he had one (in stock) and would have a 2nd one the following day. I ended up ordering BOTH cranks and paid for them to be shipped NEXT DAY because my stuff was at the machine shop. After not receiving the cranks, I called to inquire. After days of lies, etc., I cancelled one of the cranks but the send the other. He stated that he'd send the check out today and that the parts were already 'in the mail'. Fast-forward a month, I finally got one (1) crank and wouldn't you know it? Not only is it the wrong stroke (3.625), it's a POS crank! I wouldn't have put that thing in a 109 block as a daily driver at stock boost. So, there I stood, 30 days of dealing with this crap and still no crank. After calling Doug Rowe I finally convinced him that I didn't get a 3.59 crank and the one that I have ain't worth the postage for me to send it back. I requested a FULL refund and to send a pickup slip for this one. UPS came and picked up the bad crank and to this day, I do not have my refund(s) on either of the cranks.
I've reported this business to the Midsouth BBB (3/27/07) Better Business Bureau and reported the business. On 4/13/07 the BBB Closed the Case as UNANSWERED. In case you don't know, the BBB has NO BITE and cannot get your money back for you. Basically all they do is contact them and eventually they put their name on their site as a warning to consumers if UNANSWERED. On to the next level...the Tennessee Department of Consumer Affairs. That case was opened on 4/13/07, the same day that I received notice from the BBB. Short version to this is, they (Consumer Affairs) also can't do anything to force a business to do the right thing. That case was closed on 5/30/07 and they were put on their 'Buyer Beware List' http://tennessee.gov/consumer/documents/BuyerBeware_001.pdf. Until this happened to me, I had no idea there was such a list for each state and that the BBB or Consumer Affairs can't do no more than you can do by calling.
My next step is court. My lawyer (in Tennessee) contacted his Registered Agent and Doug Rowe told his lawyer that he'd refund the money by a certain date and didn't do it! Man, if you'd lie to your own lawyer WTF do you think he'll do to me or you? Learn from my mistake, do NOT deal with this company. At this point, I'm out of the original cost of the cranks, plus lawyer fees and my time. It's about the principle and not the money and he's going to be sued. As much as parts cost for this Buick or any racing hobby, to have someone to outright steal your money is enough to make you snap. I've tried to do everything 'by the book' and even though I have all of the receipts and documentation, and he ADMITS to owing the money to me...I still cannot get it back without going to court. What a waste of my time.
Bobby Mason
jrrmason@verizon.net
PS - I ended up getting a good crank from Mike Boher...thanks Mike.
Try every avenue before you finally decide to sue. If a deadbeat don't want to pay, they don't have to. Court system is designed to protect the rights of the guilty and slugs of society. (sorry about the rant)
