Ok so let me start off by saying that I am a very calm and even keeled person. I typically give people/companies the benefit of the doubt more often than not.
I placed an order online for $535.78 on March 2. The money came out of my paypal account that same day. I waited about a week before calling them after realizing I never received a confirmation of any sort.
I talked to a lady who was very friendly who informed me that sometimes online orders don't go through and for me to email the order and then she would call me back later that day to confirm everything.
I never received a call back
I made at least 6 calls trying to get the order fixed and sent to me with the exact same results as above. I would call, was told I would get a call back and never did.
Finally about 3 weeks ago I called and canceled the order and told them to just refund my money back. I was told that my money would be refunded.
After a week I made a call to see what was happening and the same thing that happened before, they would tell me I would get a call back and never did.
I have made an additional 6 calls(at least) since then and still no returned calls, and my money still hasnt been refunded.
I made another attempt today at 9am and was told I would get a "call right back" to confirm everything. I waited until 1pm and called them back, and of course they told me I would get a call back. Well It is now 5pm Western time, and never got a call. This time I told them that I would take one of their alum radiators in exchange for the money they took from me hoping it would work.
I have never written a bad review or complained about a company EVER. I am so disappointed with how they have dealt with this I had to do something. I honestly do not even feel like calling back because they make me feel like I am bothering them because I want MY money back.
I hope the right person sees this and can make the appropriate changes so that it does not happen to anybody else.
I placed an order online for $535.78 on March 2. The money came out of my paypal account that same day. I waited about a week before calling them after realizing I never received a confirmation of any sort.
I talked to a lady who was very friendly who informed me that sometimes online orders don't go through and for me to email the order and then she would call me back later that day to confirm everything.
I never received a call back
I made at least 6 calls trying to get the order fixed and sent to me with the exact same results as above. I would call, was told I would get a call back and never did.
Finally about 3 weeks ago I called and canceled the order and told them to just refund my money back. I was told that my money would be refunded.
After a week I made a call to see what was happening and the same thing that happened before, they would tell me I would get a call back and never did.
I have made an additional 6 calls(at least) since then and still no returned calls, and my money still hasnt been refunded.
I made another attempt today at 9am and was told I would get a "call right back" to confirm everything. I waited until 1pm and called them back, and of course they told me I would get a call back. Well It is now 5pm Western time, and never got a call. This time I told them that I would take one of their alum radiators in exchange for the money they took from me hoping it would work.
I have never written a bad review or complained about a company EVER. I am so disappointed with how they have dealt with this I had to do something. I honestly do not even feel like calling back because they make me feel like I am bothering them because I want MY money back.
I hope the right person sees this and can make the appropriate changes so that it does not happen to anybody else.
