James velez
CARPORN.NYC
- Joined
- Feb 11, 2012
I'LL KEEP THIS AS SIMPLE AS POSSIBLE.
BUYING PARTS FROM GBODY FOR 4 YEARS NOW
ESTIMATED 5 OR 6K IN BUSINESS IN AROUND A DOZEN OR SO PART ORDERS
A FEW HAVE GONE AWRY, WRONG PART, OR MISCOMMUNICATIONS AND DELIVERY BULLSHIT
NO BIG DEAL, WERE ALL HUMAN, WE ALL MAKE MISTAKES, SHIT GETS FUCKED UP FROM SOME OF THIER SUPPLIERS. ALL GOOD.
THEN THERE IS THE STRAW. YOU KNOW, THE ONE THAT FINALLY AFYTER ALL RESILIENCE IS WASTED AND PATIENCE AND UNDERSTANDING HAVE LEFT THE BUILDING, FINALLY BREAKS YOUR BACK.
I ORDERED GBODY'S ADVERTISED WILDWOOD BRAKE KIT FOR MY GRAND NATIONAL, AT THE START OF MY RESTORATION, ABOUT 3 YEARS AGO. WHEN IT WAS DROP SHIPPED DIRECTLY FROM WILDWOOD, I NOTICED THE BOX STATED THIS FITS CAMARO 78-??? WHATEVER.
CALLED GBODY IMMEDIATELY AFTER RECEIVING THE PART AND WAS ASSURED (AFTER RECITING PART #'S AND SPECS) THAT THIS WAS INDEED THE PART FOR MY GRAND NATIONAL.
FUNNY THING.
I DID NOT TRUST THIS INDIVIDUALS OPINION AND CALLED AGAIN A FEW DAYS LATER AND WAS ASSURED AGAIN BY A SECOND INDIVIDUAL (GBODY PARTS EMPLOYEE, AGAIN) THAT THIS WAS THE RIGHT PART, RIGHT NUMBERS ETC. ETC.
MY FAULT- SHOULD HAVE CALLED WILDWOOD IMMEDIATELY, THEY ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT. THEY ACTUALLY PROVIDE GOOD CUSTOMER SERVICE AS WELL.
MY FAULT- I SHOULD'NT HAVE ORDERED ALL THE PARTS FOR MY COMPLETE CAR RESTORATION (AS IT TAKES YEARS FOR LITTLE OLD ME AND SOME PALS TO FULLY RESTORE AN OLD CAR) EVEN THOUGH YOU NEED THEM EARLY IN THE RESTO FOR MOCK UP (OBVIOUSLY NEVER MOCKED THESE UP, BUT I SHOULDN'T HAVE TOO, NOT BRAKES, NOTHING WAS BEING CHANGED FROM STOCK, AFTER ALL THESE FIT RIGHT?
YES MR. VELEZ, MR GBODY CAN ASSURE YOU THESE ARE THE PROPER BRAKES FOR YOUR CAR.
NOT!
NOT THE RIGHT PART GBODY. ONCE THE FUCK AGAIN!
TAKE A CHILL PILL JAMES, THEY WILL DO THE RIGHT THING AND EXCHANGE THEM, IT WAS THIER FAULT FOR NOT SENDING THE RIGHT PART IN THE FIRST PLACE, AND THEN FOR REASSURING YOU THAT IT WAS THE RIGHT PART , SO THAT THEY SHOULD SIT ON THE SHELF LIKE ALL THE OTHER BRAND NEW PARTS JUST WAITING FOR THIER TURN TO BE PUT ON THE CAR.
NOT!
AS WE ALL KNOW, YOU CANT GET A HUMAN BEING ON THE PHONE ANYMORE AT GBODY BECAUSE THEY REALLY DON'T CARE FOR CUSTOMER SERVICE.
FUCK WHAT YOU HEARD, ITS BECAUSE THEY ARE TIRED OF LISTENING TO PEOPLE COMPLAIN, SO INSTEAD OF FIXING THE REASONS WHY PEOPLE ARE COMPLAINING, LETS JUST GET ONE OF THOSE COMPUTER MESSAGE THINGY'S AND NEVER CLEAR THE VOICEMAILS SO WE DON'T HAVE TO DEAL WITH THAT SHIT.
LETS DO IT VIA E-MAIL, ITS SO MUCH EASIER TO BULLSHIT PEOPLE VIA A FUCKING TEXT THAN IT IS TO CARE ENOUGH ABOUT THEM AND SPEAK WITH THEM LIKE HUMAN BEINGS.
NOT TRUE?
THEN RETURN MY CALLS, I HAVEN'T BEEN MAD OR IRRATE, I THINK IM QUITE CALM CONSIDERING.
NOT TRUE! WE CARE ABOUT OUR CUSTOMERS!
YEAH?
THEN WHY WAS I TOLD IT'S BEEN TOO LONG SINCE THE ORDER AND THERE IS NOTHING WE CAN DO ABOUT IT, VIA EMAIL?
GBODY OR WILDWOOD MESSED UP, NOT ME! I JUST GAVE YOU A SHIT TON OF MY BUSINESS AND TRUSTED THAT YOU WOULD IN TURN PROVIDE ME WHAT I ORDERED.
THAT YOU WOULD PROVIDE GOOD CUSTOMER SERVICE IN THE EVENT OF A PROBLEM.
THAT YOU WOULD GIVE A SHIT.
WHY DID THE EMAIL'S STOP? I'VE BEEN MORE THAN UNDERSTANDING IN TRYING TO WORK OUT A SOLUTION.
I GET THAT ITS BEEN A FEW YEARS, BUT THATS NOT MY FAULT. I CALLED AND SPOKE WITH YOUR REPS (BACK IN THE DAY WHEN YOU ACTUALLY COULD) AND SAID THAT I THOUGHT YOU SENT THE WRONG PART.
YOUR REPS SAID IT WAS RIGHT
SO THERE IT SAT, WAITING FOR ITS TIME TO BE INSTALLED LIKE EVERY OTHER PART.
I SAID, I GET THAT IT CANT BE EXCHANGED TO WILDWOOD, OK, SO CHARGE ME A RESTOCKING FEE OR SOMETHING, DEDUCT WHAT YOU FEEL IS AN ACCEPTABLE LOSS AND GIVE ME A STORE CREDIT.
NOT EVEN ASKING FOR CASH, JEEZ! I STILL NEED SOME THINGS, I REALLY DON'T, BUT I UNDERSTAND IT'S A TUFF SITUATION TO MANAGE.
BUT I TELL YOU WHAT. MYSELF, AS A BUSINESS OWNER, IT IS MORE IMPORTANT TO ME THAT MY CUSTOMERS ARE SATISFIED WITH THE SERVICES I PROVIDE THAN ANY OTHER ASPECT OF THE TRANSACTIONS WE ENTERTAIN.
ESPECIALLY MY REPEAT CUSTOMERS
ESPECIALLY THE THANKS FOR THE THOUSANDS OF DOLLARS WORTH OF BUSINESS OVER THE YEARS CUSTOMERS.
ESPECIALLY THE CUSTOMERS WHO CARE MORE ABOUT THE CUSTOMER SERVICE THAN ANY REASON FOR THE PROBLEM IN THE FIRST PLACE!
MY PARENTS ALWAYS TOLD ME, ITS NOT HOW YOU FALL DOWN, BUT HOW YOU PICK YOURSELF UP. NO?
I DON'T EVEN CARE ABOUT THE BRAKES. I BOUGHT THE RIGHT ONE'S DIRECT FROM WILDWOOD. I'LL FIGURE OUT WHAT TO DO WITH THE FUCKIN CAMARO BRAKES.
ITS WHAT TO DO WITH YOU GBODY THAT REALLY CONCERNS ME.
DO I SAY FUCK IT, LET EM BE UNREASONABLE AND I'M JUST NOT PATRONIZING YOUR STORE ANYMORE?
LET ME JUST TAKE THIS DICK OUT OF MY ASS AND JUST GET OVER IT?
OR DO I SAY SOMETHING ABOUT IT TO THE PEOPLE WHO PUT FOOD ON YOUR TABLE?
YEAH THERE WILL BE SOME WHO HAVE SOMETHING CUTE TO SAY TO ME OR COME UP WITH SOME REASON OF HOW I'M WRONG, AND I MUST BE CRAZY AND THEY DON'T DO THAT WITH ME BLAH, BLAH, BLAH, BLEH BLA BLA BLEH BLAH BLAH! I LOVE GBODY WAAAAAAAAHHHHHH WHY DON'T YOU GO CRY ABOUT IT!
AND YEAH THERE, UNFORTUNATELY ARE SOME WHO KNOW EXACTLY WHAT I'M SAYING AND MORE IMPORTANTLY FEELING.
PROVE ME WRONG GBODY.
CALL ME, YOU HAVE MY NUMBER. IF NOT, CHECK YOUR VOICEMAILS, ITS ON SEVERAL OF THEM.
YOU HAVE MY EMAIL ADDRESS. IF NOT, CHECK YOUR INBOX, I SENT 3 OR 4 MESSAGES THAT YOU NEVER REPLIED TO.
PROVE ME WRONG GBODY, HASH THIS OUT AND SHOW ME YOUR WORTH GIVING MY HARD EARNED MONEY TO. SHOW ME YOU ACTUALLY DO CARE ABOUT CUSTOMER SERVICE. THIS ISN'T THE FIRST MISTAKE YOU'VE MADE, WE'VE FIXED A FEW IN THE LAST FEW YEARS. WHY NOT NOW?
PROVE ME WRONG AND SHOW ME THAT NOTHING HAS CHANGED, THAT YOU GUYS ARE ALRIGHT LIKE I ALWAYS THOUGHT AND THAT YOU CARE ABOUT THE SUCCESS OF GBODY'S FUTURE AND MY MONEY AND MY LOYALTY.
SORRY THIS WAS'NT SO SIMPLE.
SORRY IF YOU LOVE GBODY AND FEEL SLIGHTED, TO YOU I SAY, BUYER BEWARE!
SORRY I PUKED THIS ON TURBO BUICK, BUT I SHARE THE SAME LOVE AS YOU ALL, THESE CARS, AND THESE ARE THE PEOPLE WE ARE GIVING OUR HARD EARNED CASH TO TIME AND AGAIN, ALL I WANT IS GOOD SERVICE, I'LL EVEN SETTLE FOR DECENT.
SORRY IF THIS HAS BEEN YOUR EXPERIENCE AS WELL, I FEEL YOUR PAIN. GBODY USED TO BE THE SHIT!
NOW ITS JUST, SHIT.
JAMES VELEZ, NYC FIREFIGHTER AND GBODY (THE ACTUAL CARS) FANATIC
BUYING PARTS FROM GBODY FOR 4 YEARS NOW
ESTIMATED 5 OR 6K IN BUSINESS IN AROUND A DOZEN OR SO PART ORDERS
A FEW HAVE GONE AWRY, WRONG PART, OR MISCOMMUNICATIONS AND DELIVERY BULLSHIT
NO BIG DEAL, WERE ALL HUMAN, WE ALL MAKE MISTAKES, SHIT GETS FUCKED UP FROM SOME OF THIER SUPPLIERS. ALL GOOD.
THEN THERE IS THE STRAW. YOU KNOW, THE ONE THAT FINALLY AFYTER ALL RESILIENCE IS WASTED AND PATIENCE AND UNDERSTANDING HAVE LEFT THE BUILDING, FINALLY BREAKS YOUR BACK.
I ORDERED GBODY'S ADVERTISED WILDWOOD BRAKE KIT FOR MY GRAND NATIONAL, AT THE START OF MY RESTORATION, ABOUT 3 YEARS AGO. WHEN IT WAS DROP SHIPPED DIRECTLY FROM WILDWOOD, I NOTICED THE BOX STATED THIS FITS CAMARO 78-??? WHATEVER.
CALLED GBODY IMMEDIATELY AFTER RECEIVING THE PART AND WAS ASSURED (AFTER RECITING PART #'S AND SPECS) THAT THIS WAS INDEED THE PART FOR MY GRAND NATIONAL.
FUNNY THING.
I DID NOT TRUST THIS INDIVIDUALS OPINION AND CALLED AGAIN A FEW DAYS LATER AND WAS ASSURED AGAIN BY A SECOND INDIVIDUAL (GBODY PARTS EMPLOYEE, AGAIN) THAT THIS WAS THE RIGHT PART, RIGHT NUMBERS ETC. ETC.
MY FAULT- SHOULD HAVE CALLED WILDWOOD IMMEDIATELY, THEY ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT. THEY ACTUALLY PROVIDE GOOD CUSTOMER SERVICE AS WELL.
MY FAULT- I SHOULD'NT HAVE ORDERED ALL THE PARTS FOR MY COMPLETE CAR RESTORATION (AS IT TAKES YEARS FOR LITTLE OLD ME AND SOME PALS TO FULLY RESTORE AN OLD CAR) EVEN THOUGH YOU NEED THEM EARLY IN THE RESTO FOR MOCK UP (OBVIOUSLY NEVER MOCKED THESE UP, BUT I SHOULDN'T HAVE TOO, NOT BRAKES, NOTHING WAS BEING CHANGED FROM STOCK, AFTER ALL THESE FIT RIGHT?
YES MR. VELEZ, MR GBODY CAN ASSURE YOU THESE ARE THE PROPER BRAKES FOR YOUR CAR.
NOT!
NOT THE RIGHT PART GBODY. ONCE THE FUCK AGAIN!
TAKE A CHILL PILL JAMES, THEY WILL DO THE RIGHT THING AND EXCHANGE THEM, IT WAS THIER FAULT FOR NOT SENDING THE RIGHT PART IN THE FIRST PLACE, AND THEN FOR REASSURING YOU THAT IT WAS THE RIGHT PART , SO THAT THEY SHOULD SIT ON THE SHELF LIKE ALL THE OTHER BRAND NEW PARTS JUST WAITING FOR THIER TURN TO BE PUT ON THE CAR.
NOT!
AS WE ALL KNOW, YOU CANT GET A HUMAN BEING ON THE PHONE ANYMORE AT GBODY BECAUSE THEY REALLY DON'T CARE FOR CUSTOMER SERVICE.
FUCK WHAT YOU HEARD, ITS BECAUSE THEY ARE TIRED OF LISTENING TO PEOPLE COMPLAIN, SO INSTEAD OF FIXING THE REASONS WHY PEOPLE ARE COMPLAINING, LETS JUST GET ONE OF THOSE COMPUTER MESSAGE THINGY'S AND NEVER CLEAR THE VOICEMAILS SO WE DON'T HAVE TO DEAL WITH THAT SHIT.
LETS DO IT VIA E-MAIL, ITS SO MUCH EASIER TO BULLSHIT PEOPLE VIA A FUCKING TEXT THAN IT IS TO CARE ENOUGH ABOUT THEM AND SPEAK WITH THEM LIKE HUMAN BEINGS.
NOT TRUE?
THEN RETURN MY CALLS, I HAVEN'T BEEN MAD OR IRRATE, I THINK IM QUITE CALM CONSIDERING.
NOT TRUE! WE CARE ABOUT OUR CUSTOMERS!
YEAH?
THEN WHY WAS I TOLD IT'S BEEN TOO LONG SINCE THE ORDER AND THERE IS NOTHING WE CAN DO ABOUT IT, VIA EMAIL?
GBODY OR WILDWOOD MESSED UP, NOT ME! I JUST GAVE YOU A SHIT TON OF MY BUSINESS AND TRUSTED THAT YOU WOULD IN TURN PROVIDE ME WHAT I ORDERED.
THAT YOU WOULD PROVIDE GOOD CUSTOMER SERVICE IN THE EVENT OF A PROBLEM.
THAT YOU WOULD GIVE A SHIT.
WHY DID THE EMAIL'S STOP? I'VE BEEN MORE THAN UNDERSTANDING IN TRYING TO WORK OUT A SOLUTION.
I GET THAT ITS BEEN A FEW YEARS, BUT THATS NOT MY FAULT. I CALLED AND SPOKE WITH YOUR REPS (BACK IN THE DAY WHEN YOU ACTUALLY COULD) AND SAID THAT I THOUGHT YOU SENT THE WRONG PART.
YOUR REPS SAID IT WAS RIGHT
SO THERE IT SAT, WAITING FOR ITS TIME TO BE INSTALLED LIKE EVERY OTHER PART.
I SAID, I GET THAT IT CANT BE EXCHANGED TO WILDWOOD, OK, SO CHARGE ME A RESTOCKING FEE OR SOMETHING, DEDUCT WHAT YOU FEEL IS AN ACCEPTABLE LOSS AND GIVE ME A STORE CREDIT.
NOT EVEN ASKING FOR CASH, JEEZ! I STILL NEED SOME THINGS, I REALLY DON'T, BUT I UNDERSTAND IT'S A TUFF SITUATION TO MANAGE.
BUT I TELL YOU WHAT. MYSELF, AS A BUSINESS OWNER, IT IS MORE IMPORTANT TO ME THAT MY CUSTOMERS ARE SATISFIED WITH THE SERVICES I PROVIDE THAN ANY OTHER ASPECT OF THE TRANSACTIONS WE ENTERTAIN.
ESPECIALLY MY REPEAT CUSTOMERS
ESPECIALLY THE THANKS FOR THE THOUSANDS OF DOLLARS WORTH OF BUSINESS OVER THE YEARS CUSTOMERS.
ESPECIALLY THE CUSTOMERS WHO CARE MORE ABOUT THE CUSTOMER SERVICE THAN ANY REASON FOR THE PROBLEM IN THE FIRST PLACE!
MY PARENTS ALWAYS TOLD ME, ITS NOT HOW YOU FALL DOWN, BUT HOW YOU PICK YOURSELF UP. NO?
I DON'T EVEN CARE ABOUT THE BRAKES. I BOUGHT THE RIGHT ONE'S DIRECT FROM WILDWOOD. I'LL FIGURE OUT WHAT TO DO WITH THE FUCKIN CAMARO BRAKES.
ITS WHAT TO DO WITH YOU GBODY THAT REALLY CONCERNS ME.
DO I SAY FUCK IT, LET EM BE UNREASONABLE AND I'M JUST NOT PATRONIZING YOUR STORE ANYMORE?
LET ME JUST TAKE THIS DICK OUT OF MY ASS AND JUST GET OVER IT?
OR DO I SAY SOMETHING ABOUT IT TO THE PEOPLE WHO PUT FOOD ON YOUR TABLE?
YEAH THERE WILL BE SOME WHO HAVE SOMETHING CUTE TO SAY TO ME OR COME UP WITH SOME REASON OF HOW I'M WRONG, AND I MUST BE CRAZY AND THEY DON'T DO THAT WITH ME BLAH, BLAH, BLAH, BLEH BLA BLA BLEH BLAH BLAH! I LOVE GBODY WAAAAAAAAHHHHHH WHY DON'T YOU GO CRY ABOUT IT!
AND YEAH THERE, UNFORTUNATELY ARE SOME WHO KNOW EXACTLY WHAT I'M SAYING AND MORE IMPORTANTLY FEELING.
PROVE ME WRONG GBODY.
CALL ME, YOU HAVE MY NUMBER. IF NOT, CHECK YOUR VOICEMAILS, ITS ON SEVERAL OF THEM.
YOU HAVE MY EMAIL ADDRESS. IF NOT, CHECK YOUR INBOX, I SENT 3 OR 4 MESSAGES THAT YOU NEVER REPLIED TO.
PROVE ME WRONG GBODY, HASH THIS OUT AND SHOW ME YOUR WORTH GIVING MY HARD EARNED MONEY TO. SHOW ME YOU ACTUALLY DO CARE ABOUT CUSTOMER SERVICE. THIS ISN'T THE FIRST MISTAKE YOU'VE MADE, WE'VE FIXED A FEW IN THE LAST FEW YEARS. WHY NOT NOW?
PROVE ME WRONG AND SHOW ME THAT NOTHING HAS CHANGED, THAT YOU GUYS ARE ALRIGHT LIKE I ALWAYS THOUGHT AND THAT YOU CARE ABOUT THE SUCCESS OF GBODY'S FUTURE AND MY MONEY AND MY LOYALTY.
SORRY THIS WAS'NT SO SIMPLE.
SORRY IF YOU LOVE GBODY AND FEEL SLIGHTED, TO YOU I SAY, BUYER BEWARE!
SORRY I PUKED THIS ON TURBO BUICK, BUT I SHARE THE SAME LOVE AS YOU ALL, THESE CARS, AND THESE ARE THE PEOPLE WE ARE GIVING OUR HARD EARNED CASH TO TIME AND AGAIN, ALL I WANT IS GOOD SERVICE, I'LL EVEN SETTLE FOR DECENT.
SORRY IF THIS HAS BEEN YOUR EXPERIENCE AS WELL, I FEEL YOUR PAIN. GBODY USED TO BE THE SHIT!
NOW ITS JUST, SHIT.
JAMES VELEZ, NYC FIREFIGHTER AND GBODY (THE ACTUAL CARS) FANATIC
Last edited:
and chalk it up to the past. Won't "break" even, but not a total loss.
.
